Monitor your Internet service and provider

Information and Support
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.
  • mafiltenborgM

    My hardware agent has been abandoned - how do I un-abandon it?

    Solved OutagesIO features, agent or service questions
    10
    1 Votes
    10 Posts
    341 Views
    OutagesIO_SupportO

    Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again.

    Prestaging is when you're getting your agent ready for a subscription.
    There's no point in purchasing a subscription until your agent is properly communicating.

    It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet.

    It's not really a bug but a logic thing that we thought we solved :).

  • OutagesIO_SupportO

    URGENT: Yellow hardware agent owners

    Articles and services related posts
    3
    0 Votes
    3 Posts
    280 Views
    OutagesIO_SupportO

    Hi,

    I'm sorry that you've not been able to do this.

    You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?

    You can send the unit to;
    OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.

    Please be sure to use the contact form on www.outagesio.com to let us know you've sent it;

    Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.

    Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.