Yes, I believe we saw your email about an hour or two ago. Just a very busy day sorry. Someone will respond shortly.
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Hi, I can confirm that they are not connected to our network.
Can you please use the www.outagesio.com contact form letting us know which agents are involved and we can get into direct contact. -
Great. Please keep this in mind if you add/remove agents.
Glad it's working now.
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Hi,
Do you have this working now?
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Is it better now?
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Can you check it now please or keep an eye on it to see if it's correct? We made the second hop your ISP.
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Thanks. I'll ask that someone look at this shortly and adjust it.
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Hi, sorry, for some reason, we didn't see this reply.
Can you provide the agent ID please. -
BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.
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@mschubert
Let me highlight few things before I will dive into your agent's issue.The idea behind the "pings gaps" is to show in a graph when the pings are not reaching our receivers (our network's servers in charge of this feature).
This "not reaching" can be explained with:
- a real missing connection to our network meaning the agent becomes inactive, disconnected or abandoned, please check https://support.outagesio.com/topic/55/manage-agents-menu for further explanations of the "offline" status
- a temporary overload of local (your) or remote (our) network
- an error in the local agent associated to the multi-threading nature of the agent app
- a network outage
I do see that your agent has had 3 outages and this reflects only part of the "missing pings"
but I also see that from April 18 your connection was inactive few more times:
In your case I tend to believe it is option 1 but I have opened an internal ticket to be sure we are not in option 3 for the agent 130916.
Support for GL-MT300N-V2
Support for GL-MT300N-V2
ISP using 10. for first hops. Those are not on my local LAN.
Raspberry Pi4 x64 otm error
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
Gaps in Pings Graph in Dashboard
Gaps in Pings Graph in Dashboard